Samsung · Oven
Samsung Oven E-14 Error Code
Secondary oven temperature sensor fault
What this error means
E-14 indicates a fault with the secondary oven temperature sensor—used on dual-cavity or multi-probe Samsung ranges to monitor upper cavity or broil zone separately from the main RTD. Heat distribution or broil may disable.
How E-14 is detected
When E-14 appears on a Samsung oven, the control board has confirmed that water did not leave the machine within the programmed drain window. On Samsung NV51K7770DS, Samsung NE63T8751SS, and similar variants, the drain pump runs for a fixed interval—often three to seven minutes on washers and dishwashers—while a pressure switch or turbidity sensor verifies the tub or sump is empty. If water remains, the cycle stops to prevent spin with a full tub or overflow on the next fill.
Most E-14 calls are resolved without parts: power off and reseat the secondary sensor connector behind the console. Restricted drain paths mimic pump failure because the impeller spins against a blocked hose or filter. Document whether the pump hums audibly during the drain step; a humming pump with no water movement points to a clogged filter or kinked hose, while silence may indicate a failed pump motor or loose wiring at the harness.
After clearing blockages, run a short cycle and listen at the drain hose for steady water flow. If E-14 returns on the next load with a clean filter and straight hose, measure resistance at the pump motor connector per the service manual for your model before ordering a replacement pump assembly.
Common causes
- Secondary probe disconnected at the sub PCB
- Open secondary RTD reading infinite ohms
- Harness routed too close to broil element insulation damage
- Sub board not reading the second sensor channel
Step-by-step fixes
- 1Power off and reseat the secondary sensor connector behind the console
- 2Compare main and secondary sensor readings in service mode if your manual documents access
- 3Retry broil after reset—E-14 often appears first on broil, not bake
- 4Inspect upper cavity probe for visible damage where it enters the liner
When to call a technician
Secondary sensor ohms out of spec with intact wiring requires probe replacement from inside the cavity.
Affected models
- Samsung NV51K7770DS
- Samsung NE63T8751SS
- Samsung NE59M6850SS
Prevention & maintenance
- Clean drain filters and hose terminations monthly on high-use ovens to prevent E-14 from lint and food debris buildup.
- Record when E-14 appears in the cycle and whether it clears after a 60-second power reset on your Samsung oven—that detail speeds diagnosis if you call service.
- Keep the model and serial number from the rating plate when ordering parts for E-14; Samsung uses multiple revisions with different harness lengths and board firmware.
- Photograph wiring connector orientation before disconnecting any component while troubleshooting E-14; reversed plugs on pumps and valves cause immediate repeat faults.